3540 Winton Place | Rochester, NY 14623
Corporate: 585.244.1100 | Vacation: 585.244.8300
Van Zile Travel (VZT), a well respected, nationwide, travel management company known for its unparalleled, high touch, service-first approach to meeting customer needs, is seeking a Business Account Manager responsible for managing and growing high profile corporate accounts. The role of the Business Account Manager is both strategic and operational in nature and encompasses the following:
The Business Account Manager reports directly to the Vice President of Sales. This individual must interface with other functional areas (e.g., corporate operations, finance and technology) on an ongoing basis to ensure alignment.
-Understand and meet each account’s complex travel needs/requirements
-Create and maintain accurate account management plans; review with the Vice President of Sales on an ongoing basis
-Monitor client budgets and billing processes for accuracy, timeliness and opportunities for improvement based on account volume and growth
-Responsible for strategic development and management of corporate accounts
Work hand-in-hand with the Sales Representative(s) to execute a flawless hand-off of new VZT customers
Foster and develop excellent relationships with corporate customers to establish and differentiate VZT as a service leader
Education, Experience and Skills Required
-BA/BS in marketing, business administration or a related field preferred
-A background in account/relationship management in a service-oriented, trust-based environment is required; able to hit the ground running without formalized training
-Knowledge of the travel industry and/or agencies beneficial; must be able to come up-to-speed quickly on internal computer systems (e.g., Amadeus, GDS, QC, Risk messenger, online booking tools, reporting tools)
-Proven track record for consistently delivering results and maintain business.
Knowledge and Skills
-Strong, customer- and service-focused orientation
-Ability to develop and maintain relationships; excellent interpersonal skills
-Excellent verbal and written communication and presentation skills; must be able to present in both small and large group settings
-Superior professional presence and business acumen
-Able to manage medium to large accounts – and successfully achieve results
-Able to motivate, inspire and champion ideas
-Action-oriented, diligent and proactive; continuously displaying a sense of urgency
-Strong commitment to company values and a hands-on team player
-Must reside in the greater Rochester area but be willing to travel to local and out-of-town accounts on a routine basis
-Must be able to attend on-site customer appointments on a daily basis
-Think outside the box, always moving forward finding smarter, better, faster ways
-Proactive vs reactive
-No job is less important than another
Submit a resume, along with compensation requirements, to Rebecca Mineo: firstname.lastname@example.org. Only candidates with clearly outlined compensation requirements will be considered. No phone calls please.
BUSINESS ACCOUNT MANAGER
Thank you for your interest in employment with Van Zile Travel! We are the largest independently owned travel agency in Rochester, New York. We provide a wide range of services including: Corporate Travel Management, Meeting & Incentive Planning, Leisure and Group Travel.
With an Independent Agent's own client following, lucrative commissions can be earned by joining the Van Zile Travel team. Our full service agency features Amadeus access at home, excellent override commissions, a full accounting and support team, onsite conference facilities to meet your customers, and access to travel agent familiarization trips and promotions.