​3540 Winton Place | Rochester, NY 14623

Corporate: 585.244.1100 | Vacation: 585.244.8300

Position Summary
Van Zile Travel (VZT), a well respected, nationwide, travel management company known for its unparalleled, high touch, service-first approach to meeting customer needs, is seeking a Business Account Manager responsible for managing and growing high profile corporate accounts. The role of the Business Account Manager is both strategic and operational in nature and encompasses the following:

  • Acting as the primary point of contact for corporate accounts to Van Zile Travel
  • Leading the implementation and day-to-day management of corporate accounts
  • Increasing share of customer, maximizing customer satisfaction and ensuring account renewals through in-depth relationship building
  • Delivering results consistent with the company’s strategic goals and objectives

The Business Account Manager reports directly to the Vice President of Sales.  This individual must interface with other functional areas (e.g., corporate operations, finance and technology) on an ongoing basis to ensure alignment.

Primary Responsibilities
-Understand and meet each account’s complex travel needs/requirements

  • Offer a strategic and consultative approach to deliver value-added business solutions
  • Gather information on the customer’s business processes and critical success factors
  • Review the adequacy of existing solutions to meet customer needs; provide customer-specific recommendations for improvement
  • Proactively maintain and improve client service levels and benefits received
  • Build new revenue opportunities (e.g., cross-sell or up-sell VZT services) and grow VZT corporate accounts
  • Review and analyze detailed reports and utilize benchmarking data
  • Develop and give presentations, structure custom offerings and negotiate contracts
  • Develop and implement customized surveys for client travelers. Collect results, tabulate data and present findings

-Create and maintain accurate account management plans; review with the Vice President of Sales on an ongoing basis
-Monitor client budgets and billing processes for accuracy, timeliness and  opportunities for improvement based on account volume and growth
-Responsible for strategic development and management of corporate accounts

  • Act as the corporate account liaison among the account, operations and agent teams to build and maintain customer relationships

Work hand-in-hand with the Sales Representative(s) to execute a flawless hand-off of new VZT customers

  • Handle all customer implementations
  • Sign up accounts for business programs, as necessary (e.g., airline, cars, hotels)
  • Hands on approach to client programming and trouble shooting.
  • Positive attitude and proactive approach

Foster and develop excellent relationships with corporate customers to establish and differentiate VZT as a service leader

  • Conduct quarterly business reviews
  • Resolve customer complaints and problems in a timely fashion and seek additional opportunities to effectively meet customer needs


Education, Experience and Skills Required
Experience
-BA/BS in marketing, business administration or a related field preferred
-A background in account/relationship management in a service-oriented, trust-based environment is required; able to hit the ground running without formalized training
-Knowledge of the travel industry and/or agencies beneficial; must be able to come up-to-speed quickly on internal computer systems (e.g., Amadeus, GDS, QC, Risk messenger, online booking tools, reporting tools)
-Proven track record for consistently delivering results and maintain business.

Knowledge and Skills

-Strong, customer- and service-focused orientation

-Ability to develop and maintain relationships; excellent interpersonal skills

-Excellent verbal and written communication and presentation skills; must be able to present in both small and large group settings

  • Proficient in Microsoft Word, Excel and PowerPoint
  • Strong in public speaking and meeting facilitation
  • Contract negotiation skills

​-Superior professional presence and business acumen

-Able to manage medium to large accounts – and successfully achieve results

-Able to motivate, inspire and champion ideas

-Action-oriented, diligent and proactive; continuously displaying a sense of urgency

-Strong commitment to company values and a hands-on team player

-Must reside in the greater Rochester area but be willing to travel to local and out-of-town accounts on a routine basis

​-Must be able to attend on-site customer appointments on a daily basis

-Think outside the box, always moving forward finding smarter, better, faster ways

-Proactive vs reactive

-No job is less important than another


Submit a resume, along with compensation requirements, to Rebecca Mineo: rebecca@vanzile.com. Only candidates with clearly outlined compensation requirements will be considered. No phone calls please.

BUSINESS ACCOUNT MANAGER

INDEPENDENT AGENTS

EMPLOYMENT OPPORTUNITIES

Thank you for your interest in employment with Van Zile Travel! We are the largest independently owned travel agency in Rochester, New York. We provide a wide range of services including: Corporate Travel Management, Meeting & Incentive Planning, Leisure and Group Travel.

Current Openings

With an Independent Agent's own client following, lucrative commissions can be earned by joining the Van Zile Travel team. Our full service agency features Amadeus access at home, excellent override commissions, a full accounting and support team, onsite conference facilities to meet your customers, and access to travel agent familiarization trips and promotions.