VZT Employment Opportunities

Business Account Manager

 

Position Summary

Van Zile Travel (VZT), a well respected, nationwide, travel management company known for its unparalleled, high touch, service-first approach to meeting customer needs, is seeking a Business Account Manager responsible for managing and growing high profile corporate accounts. The role of the Business Account Manager is both strategic and operational in nature and encompasses the following:

·         Acting as the primary point of contact for corporate accounts to Van Zile Travel

·         Leading the implementation and day-to-day management of corporate accounts

·         Increasing share of customer, maximizing customer satisfaction and ensuring account
      renewals through in-depth relationship building

·         Delivering results consistent with the company’s strategic goals and objectives

The Business Account Manager reports directly to the Vice President of Corporate Operations. This individual must interface with other functional areas (e.g., sales, corporate operations, finance and technology) on an ongoing basis to ensure alignment.

 

Primary Responsibilities

·         Understand and meet each account’s complex travel needs/requirements

Þ     Offer a strategic and consultative approach to deliver value-added business
      solutions

Þ     Gather information on the customer’s business processes and critical success
     factors

Þ     Review the adequacy of existing solutions to meet customer needs; provide
     customer-specific recommendations for improvement

Þ     Proactively maintain and improve client service levels and benefits received

Þ     Build new revenue opportunities (e.g., cross-sell or up-sell VZT services) and
     grow VZT corporate accounts

Þ     Review and analyze detailed reports and utilize benchmarking data

Þ     Develop and give presentations, structure custom offerings and negotiate
      contracts

Þ     Develop and implement customized surveys for client travelers. Collect results,
      tabulate data and present findings

·         Create and maintain accurate account management plans; review with the Vice
      President of Corporate Operations on an ongoing basis

·         Monitor client budgets and billing processes for accuracy, timeliness and 
     opportunities for improvement based on account volume and growth

·         Responsible for strategic development and management of corporate accounts

Þ     Act as the corporate account liaison among the account, operations and agent
      teams to build and maintain customer relationships

·         Work hand-in-hand with the Sales Representative(s) to execute a flawless hand-off of
      new VZT customers

Þ     Handle all customer implementations

Þ     Sign up accounts for business programs, as necessary (e.g., airline, cars, hotels)

·         Foster and develop excellent relationships with corporate customers to establish and
     differentiate VZT as a service leader

Þ     Conduct quarterly business reviews

Þ     Resolve customer complaints and problems in a timely fashion and seek additional
      opportunities to effectively meet customer needs

 

Education, Experience and Skills Required

Experience

·         BA/BS in marketing, business administration or a related field

·         A background in account/relationship management in a service-oriented, trust-based
      environment is required; able to hit the ground running without formalized training

·         Knowledge of the travel industry and/or agencies beneficial; must be able to come
      up-to-speed quickly on internal computer systems (e.g., Amadeus, GDS)

·         Proven track record for consistently delivering results

Knowledge and Skills

·         Strong, customer- and service-focused orientation

·         Ability to develop and maintain relationships; excellent interpersonal skills

·         Excellent verbal and written communication and presentation skills; must be able to
      present in both small and large group settings

Þ     Proficient in Microsoft Word, Excel and PowerPoint

Þ     Strong in public speaking and meeting facilitation

Þ     Contract negotiation skills

·         Superior professional presence and business acumen

·         Able to manage medium to large accounts – and successfully achieve results

·         Able to motivate, inspire and champion ideas

·         Action-oriented, diligent and proactive; continuously displaying a sense of urgency

·         Strong commitment to company values and a hands-on team player

·         Must reside in the greater Rochester area but be willing to travel to local and out-of-
     town accounts on a routine basis

Þ     Must be able to attend on-site customer appointments on a daily basis

 

Submit a resume, along with compensation requirements, to Rebecca Mineo: rebecca@vanzile.com . Only candidates with clearly outlined compensation requirements will be considered. No phone calls please.